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President's Blog Welcome to the ASA President's Blog. This blog is written by Ron Pyle, ASA's president and chief staff executive. The purpose of this blog is to provide commentary about the automotive repair industry and association news. Views expressed in this blog is that of the author, not necessarily the views of the association. We invite you to use the comments section to provide your input on each entry. To foster a civil, focused discussion, comments will be moderated for tone, focus and relevancy.
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Written by Ron Pyle
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Thursday, 02 July 2009 |
When considering your own business, how confident are you that it “sounds” good? Have you ever even considered what your business sounds like? If you haven’t, you may want to reconsider.
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Last Updated ( Monday, 06 July 2009 )
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How About a Little Respect? |
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Written by Ron Pyle
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Monday, 22 June 2009 |
I am a little confused today. I need some help understanding how our society has become so rude and so coarse.
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Last Updated ( Monday, 22 June 2009 )
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Delivering Value in a Digital Age |
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Written by Ron Pyle
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Thursday, 11 June 2009 |
We have learned through our extensive assessment survey of members that networking with other members is perceived as a significant value of belonging to our association. As a result, ASA now has a presence on Twitter and Facebook.
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If life is like a box of chocolates ... What are your customers getting? |
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Written by Ron Pyle
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Monday, 01 June 2009 |
When a displaced customer shows up in your service lane, make sure they don't have to guess what's in the "sampler" box of chocolates. Exceed their expectations and make their lifetime experience with your shop a pleasant surprise.
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Last Updated ( Monday, 08 June 2009 )
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Written by Ron Pyle
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Thursday, 21 May 2009 |
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If you feel grateful to our troops as I did in that moment, take time to let them know in some tangible way this week.
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Last Updated ( Monday, 01 June 2009 )
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